Returns Policy

1. COINS & MORE is devoted to providing you with quality products and services. In case you are not contented with the products/services for whatever reason, COINS & MORE accepts refund within 14 days from the date of receipt. The return will only be valid if the purchased package remains in the original state.
2. You will be required to follow a proper channel to return the order. You must need to inform us by sending us an email at contact@coinsandmore.fr along with Order Reference and item(s) to be returned.
3. You need to wait for confirmation from us before returning the order. Once you get a go-ahead from us, send the package to the address of COINS & MORE. You will be responsible for all the shipping and insurance costs of the returned order.
4. The company will first inspect the returned order to verify its original/good condition before making a refund. The refund amount will not include shipping and other associated costs (including customs and related charges, especially if the return is made outside Europe).
5. The refund will be issued in the form of a voucher worth the initial order’s value. The voucher will be valid for 1 year.
6. In the event of a returned item being damaged during delivery, COINS & MORE will take the responsibility to replace the item without any charge. In the case of out-of-stock coins at the delivery time, the company will offer a full refund including shipping costs for the returned item.
7. COINS & MORE will accept partial returns and will make partial payment refunds. It refers to the scenario of purchasing a whole coin set where only one coin needs to be returned. In such a case, you will be required to return the damaged coin only to claim a refund.
8. We reserve the right to limit or refuse a return. We also reserve the right to suspend a user account with a history of excessive returns. The company will not take any responsibility for the lost return shipments.
9. For further information about returns and refunds, contact us at contact@coinsandmore.fr.