Returns and refunds
In case you're not 100% satisfied with your purchase, Coins & More accepts any return within 14 days from the date of receipt and provided that the purchase and the package have remained in the original state.
In order to return your product it's important to follow this procedure :
- Inform Coins & More of your return's intention by email including the item's number or your invoice's number.
- Wait for the confirmation from us.
- The buyer is responsible for all shipping and insurance costs.
- Send your package to Coins & More's adress
- Once the package has been received and inspected. Coins & More will refund the customer. The refund doesn't include shipping and other associated costs (customs and related charges, especially if the package was returned from outside Europe).
- The refund will be issued as a voucher of initial purchase's value, valid 1 year.
In the event that the goods are damaged or faulty, Coins & More will replace goods without charge or offer a full refund after they have been returned for inspection.
If you have any question you can contact us at [email protected]